First, thank you for stopping by our website! We've been in the fabric business since 1978, when we first opened our doors as The Fabric Garden in Madison, Maine. We look forward to helping you find just the right fabric or product. Please don't hesitate to contact us if you need assistance with anything.
The Fabric Garden is a live quilt shop. There may be a rare time that the product you order is sold out in our store. When placing your order, you will be given an option to either cancel your order, ship what we have, or have us contact you.
Fabric may be ordered online in minimum 1/2 yard cut. Use drop-down menu to put "0" in left drop-down, and "1/2 yard" on right drop-down. After 1/2 yard minimum, fabric is ordered in 1/4 yard increments for your convenience. Fabrics are 100% cotton, unless indicated otherwise.
If you live local to our store and would like to save on shipping, click "Pickup In Store" at checkout. You will not be charged for shipping, and your package will be waiting for you at The Fabric Garden for pickup after two business days of ordering. We will alert you when your order is ready for pickup.
Cancellation / Return Policy
We process orders as soon as they arrive to us. Cancellation of orders is not guaranteed - especially if your fabric has been cut or your package has been shipped. If you would like to request a cancellation of your order, you must contact us as soon as possible - no later that one hour after placing your order - by emailing firstname.lastname@example.org. That is the only method of communication for requesting a cancellation of orders. Again, this does not guarantee cancellation of your order if it has already been processed. Once fabric is cut it may not be cancelled or returned.
Refunds are only given for damaged or defective items. Please notify us by email (email@example.com) within 2 weeks of purchase date, and wait to receive a return authorization from us by email. Sorry, due to copyright laws we cannot accept returns on books, patterns, kits or software. We do not accept unauthorized returns or refused shipments - doing so is at your risk and expense, and will forfeit your merchandise plus all shipping expenses incurred.
We accept MasterCard, VISA and Discover for payment. Your credit card will not be charged until your order is fulfilled. We reserve the right to refuse any order in which the billing information and credit card information does not match.
Sales tax of 5.5% is charged to Maine residents only.
In an effort to provide accurate fabric images, we hand-scan our fabrics or use images produced by the manufacturer. Due to variations in computer monitors we cannot guarantee the fabric color you see on your monitor or device will match the actual fabric color.
If ordering an item that is a "pre-order" and will be shipped at a later date: Any other items you add to your order will be shipped with your pre-order. If you would rather have items that are not a pre-order delivered at once, please place a separate order. As we would be shipping two packages, orders cannot be combined for the sake of waiving shipping costs.
We provide a secure ordering environment which utilizes SSL (Secure Socket Layers). We take customer confidentiality and security very seriously, and use submitted information to process your order only. We do not share or sell any information with any other entity under any circumstances whatsoever. Our shopping cart uses the latest SSL technology to encrypt and securely transmit payment information. We take fraud seriously, and reserve the right to cancel any order.